Refund policy

Returns
It can sometimes happen that you want to return your order, perhaps because the product doesn't meet your expectations, or for some other reason. Whatever the reason may be, you have the right to cancel your order within 14 days after receiving it, without specifying any reason. You can do this by sending an email to info@colourfulgoodies.nl.

After cancellation, you have an additional 7 days to return the product. You will receive a full refund, including shipping costs. However, the return shipping costs from your location to the webshop are your responsibility and typically amount to approximately €7.25 per package. For exact rates, please refer to your carrier's website.

If you wish to exercise your right to cancel, the product must be returned to us in its original condition. To exercise this right, you can contact us via info@colourfulgoodies.nl. We will then refund the order amount owed within 14 days of receiving the return, provided the product is received in good condition.

If the product is damaged or the packaging is more damaged than necessary to try the product, we may charge you for the diminished value of the product. Therefore, please handle the product with care and ensure it is well packaged for return.

Want to Exchange the Product?
Do you want to exchange the product? That's not a problem at all. You can contact us at info@colourfulgoodies.nl for this purpose. However, you will be responsible for the return shipping costs.